Specialist qualifications

Certificate for Automotive Finance Specialists (CertAutoFS)

The natural progression from the FLA's Specialist Automotive Finance (SAF) test, enabling customer-facing staff in motor dealerships to demonstrate their knowledge and expertise.

About the qualification

CertAutoFS has been developed in partnership with The Finance & Leasing Association and is the only recognised professional qualification for motor finance specialists. CertAutoFS reflects the growth and development of the industry and enables individuals to develop their knowledge of automotive finance products and regulation.

saf-logo Your studies will cover

  • Links between automotive finance and customer needs
  • Obligations and scope of automotive finance and the regulations and legislation that govern it
  • The key customer service and management principles for everyday scenarios

The Certificate for Automotive Finance Specialists is a Level 3 qualification registered with Ofqual in the Regulated Qualifications Framework (RQF).

Key facts

  • Registration is open year-round
  • Comprehensive study materials are provided
  • Multiple-choice exam assessment
  • On-demand exams in over 150 nationwide locations with same day results
  • Upon completion, you are able to use the ‘CertAutoFS' designation after your name

Important qualification related information

CPQ Blue Testimonial

I was successful in passing the exam with a distinction. This has been fantastic for
me in terms of increasing my profile within the business and it has helped to give my customers the assurance that they are dealing with an industry professional. This qualification will contribute in helping me to achieve my career aspirations.

Dan Jackson - Account Manager, Black Horse
CPQ Blue Testimonial
CertAutoFS provided a good follow up to the standard SAF test and gave me a more in- depth knowledge of the regulatory environment that we now operate in. Porsche clients have a high expectation to the level of service we provide, and CertAutoFS helps to ensure that we are able to meet those expectations at all times. Craig Brown - Group Business Manager, Porsche
CPQ Blue Testimonial
The qualification has equipped me with the theoretical knowledge I need surrounding products and regulation in the automotive finance industry. More importantly, the case studies in the exam enabled to me to ensure that decisions we are making and information we are giving to our customers is relevant and suitable for their needs. All in all, CertAutoFS has helped me to create an efficient, knowledgeable team which is now better placed to provide quality service to our customers. Kelly Turner - Customer Care and Dealer Services Manager, FCA Automotive Services
CPQ Blue Testimonial
I successfully completed my qualification in November 2015 and within three months it had helped to secure a promotion. It is a great addition to anyone’s CV when looking for a successful career in automotive finance. Neil Bowry - Business Development Manager, Black Horse

Units

CertAutoFS consists of three units.

Unit 1 - The Automotive Finance Marketplace (AFM)

M/506/9916

Key products, concepts and costs associated with the automotive finance sector.

Unit 3 - Customer Service and Management in an Automotive Finance Environment (CSM)

F/506/9919

Approaches to deliver high standards of customer service and retention and working practices for effective business managers.

Unit 2 - UK Automotive Finance Regulation (AFR)

A/506/9918


Best practice principles and the legislative and regulatory framework which governs the industry.

Studying

Online access to study texts is available immediately after registration has been completed and hard copies will also be provided.

The study text contains review questions and activities to support your learning. A specimen paper for each unit is also provided to test your learning.

135 recommended study hours.

Assessment

CertAutoFS is assessed through a single 2-hour objective exam split into 3 sections:

    Unit 1 - AFM:
    25 multiple-choice questions and 1 case study with 5 linked questions
    Unit 2 - AFR
    40 multiple-choice questions
    Unit 3 - CSM:
    15 multiple-choice questions and 3 case studies each with 5 linked questions

This exam can be taken at over 150 Pearson VUE centres nationwide with the result provided on the day.

View information on examination booking and venues

CPQ-classroom
Studying-in-London
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Looking for further information

Contact

For registration and other enquiries please contact Student and Customer Services on +44 (0)12 2781 8609.

FAQ’s