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Programme Subject Areas 

We deliver executive education programmes covering the breadth of the financial services sector. Our programmes are devised and delivered by expert course leaders and specialist lecturers.

Our range of subjects is constantly expanding and we have the ability to deliver comprehensive programmes on almost any subject related to financial services or general management.

Read our case studies

These seminars and short courses are designed to develop foundation knowledge in financial services, or in more specific subject areas. 

Programmes are often commissioned by organisations wanting to give new employees an understanding of the fundamental principles that underpin the industry. They are also regularly used by firms wishing to give employees performing non-banking roles a better appreciation of the wider context in which they operate. 

Programmes can range from a one-hour overview of a subject or update on industry developments, to a series of workshops.

Topics include: 

  • Fundamentals of banking
  • Introduction to financial markets
  • An introduction to regulation and compliance in financial services
  • Fundamentals of risk management
  • The role of the bank treasury
  • Principles of lending

Our compliance, regulation and governance programmes provide an in-depth overview of the current regulatory responsibilities and compliance requirements that are applicable in a range of areas. Programmes can be developed for both compliance specialists and non-experts who need an understanding of the basics. 

Topics include: 
  • Regulatory update: latest developments and their impact
  • Senior management responsibilities
  • Preparing for an FSA Arrow visit
  • Approved persons
  • Ethics & culture
  • Training & competence
  • Retail conduct of business
  • Insurance conduct of business
  • Wholesale markets conduct of business
  • Anti-money laundering and terrorist finance
  • Corruption and sanctions
  • Fraud prevention

The effective management of relationships with customers, both corporate and retail, remains at the core of any successful financial services organisation. 

We can develop programmes to assist those responsible for managing and maintaining these relationships, which cover both the essential techniques for relationship management and strategies for generating maximum value.

Topics include:

  • Credit assessment
  • Customer insight
  • Customer experience management
  • Corporate lending
  • Retail lending
  • Treating customers fairly
  • Retail conduct of business
  • Relationship management

The effective management and mitigation of risk is a vital process for all financial institutions and is a subject of increasing supervisory focus within the UK and throughout the world. 

Our risk management programmes provide essential grounding and advanced knowledge in the key and emerging risk disciplines. 

We can design programmes for both risk specialists and other managers or executives who require an understanding of risk management processes.

Topics include:

  • People risk
  • Reputational risk
  • Credit risk
  • Enterprise risk
  • Market risk
  • Operational risk
  • Capital requirements

The role of non-executive directors and senior managers has never been under such scrutiny. 

Our Non-Executive Director programmes provide detailed knowledge of the financial services industry and practise to directors, combined with the skills necessary for providing real support to the firms they govern.

Essential knowledge programmes

Skills development programmes

Individual mentoring

  • Non-Executive Director responsibilities
  • Understanding risk management
  • An introduction to regulation
  • Preparing for an FSA ARROW inspection
  • Influencing skills
  • Conflict resolution
  • Effective leadership in times of change

We can provide 1-2-1 mentoring for non-executive and executive directors. These mentoring programmes are tailored to your requirements and can cover technical aspects of financial services, or skills and decision-making for senior executives and non-executives.

We offer a variety of programmes focused on the development of ‘soft’ skills that existing and aspiring senior managers need to perform effectively at the highest levels.


Topics include:

  • Negotiation skills
  • Presentation skills
  • Influencing skills
  • Effective leadership
  • Conflict resolution
  • Change management

The LIBF programme has contributed massively in strengthening the capability, competence and professionalism of our people to build credibility and confidence with our customers. The qualifications help HSBC to demonstrate, through an externally benchmarked programme, that our people are highly skilled to deal with new regulations. Jennifer E M Crawley, Deputy UK Director of Small Businesses - HSBC BANK PLC
CPQ - Business Services - J E Crawley HSBC Bank