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Policies, processes and guidelines

The following policies document the processes we adopt to fulfil our requirements as an FCA Accredited Body and to apply consistency and transparency for those who use our Professional Services. Please familiarise yourself with these policies when using our professional services.

To read the policies, please select from the list below. These documents open in PDF.

The purpose of the Malpractice Policy for Statements of Professional Standing (SPS), Certificates of Professional Achievement (CPA) and Chartered Status is to provide individuals with details of the malpractice process for all holders of SPS / CPA or Chartered Status issued by The London Institute of Banking & Finance.


Download the Professional Services Malpractice (Misconduct) and Appeals policy

The purpose of the Complaints Policy for Statements of Professional Standing (SPS), Certificates of Professional Achievement (CPA) and Chartered Status is to provide details of the process The London Institute of Banking & Finance employs in relation to holders of an SPS / CPA or Chartered Status who make a complaint to us.


Download the Professional Services Complaints policy

We will use the personal information you have provided to process your Statement of Professional Standing (SPS)Certificate of Professional Achievement (CPA) application and any membership application you make with us.


We may share some of your details with other organisations such as your employer(s), adviser networks and the regulator in order to; verify your qualification or SPS, audit your CPD and meet our commitments to the FCA as an Accredited Body.


You can access information we hold about you, and update that information if necessary, by logging into the secure website MyLIBF.


Additional details of how personal information is used can be found within our data protection and privacy statement.