Insights

Trade and transaction banking is one of the most diverse and exciting areas of the financial world. But what exactly does a career in trade finance entail? And what are some of the top trade finance jobs?

Mitigating climate change has become a key issue in the financial world, as banks continue to bolster their ESG credentials. However, the protection of biodiversity is also fast becoming one of the most significant concerns when it comes to sustainable finance.

Every workplace should strive to be diverse and inclusive for all employees, regardless of their race, gender, age, sexual orientation, or disability. Fostering an inclusive workplace culture can help the sector to attract and retain top talent, as well as improve employee engagement, productivity and customer relations.

Consumer Duty effectively means that banks and financial services companies can no longer just say they act to deliver good outcomes for their retail customers. Going forward, they must prove it and to do that a lot of change is needed.

Risk has always been a significant factor in banking, but the modern risk landscape is more diverse than ever before, and the digital age has brought new challenges. It has become increasingly important for all banking staff to understand their role in effective risk management.

Introducing a CBDC for the UK would undoubtedly bring about widespread changes. But if digital currencies become mainstream, what challenges and opportunities would they present for banks?

Carly Woolmer is a Universal Banker at a high street bank. She’d already studied retail banking with us but wanted to find out more about digital banking, so embarked on our Certificate in Retail and Digital Banking (CertRDB). She tells us about her job, working with customers and her experience of CertRDB.

The Bank of England has announced that it is assessing the case for a retail central bank digital currency. But is the UK really ready for ‘Britcoin’ – and will the potential benefits outweigh the risks?

Paul Stallard explains why more bank customers are going to ask their institution for help and what makes for excellent customer service in financial services.