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Insights

Career story: helping customers with their digital banking

Mar 03, 2023
Juno Baker
Carly Woolmer is a Universal Banker at a high street bank. She’d already studied retail banking with us but wanted to find out more about digital banking, so embarked on our Certificate in Retail and Digital Banking (CertRDB). She tells us about her job, working with customers and her experience of CertRDB.
Career story: helping customers with their digital banking

Career story: helping customers with their digital banking

Mar 03, 2023
Juno Baker
Career story: helping customers with their digital banking

Bank of England begins new CBDC research phase

Feb 20, 2023
Joshua Downes
The Bank of England has announced that it is assessing the case for a retail central bank digital currency. But is the UK really ready for ‘Britcoin’ – and will the potential benefits outweigh the risks?
Bank of England begins new CBDC research phase

Bank of England begins new CBDC research phase

Feb 20, 2023
Joshua Downes
Bank of England begins new CBDC research phase

When customer service really counts

Jan 05, 2023
Paul Stallard
Paul Stallard explains why more bank customers are going to ask their institution for help and what makes for excellent customer service in financial services.
When customer service really counts

When customer service really counts

Jan 05, 2023
Paul Stallard
When customer service really counts

How AI can support retail bank customer service

Oct 31, 2022
Paul Stallard
For the past 60 years, the deployment of artificial intelligence (AI) solutions has delivered significant benefits for banks and their customers. Paul Stallard looks at how financial services use AI and what customers can expect in the future.
How AI can support retail bank customer service

How AI can support retail bank customer service

Oct 31, 2022
Paul Stallard
How AI can support retail bank customer service

Jobs in finance: why work in banking and finance?

Oct 13, 2022
Juno Baker
Have you recently graduated or just left school? Perhaps you’re thinking about what to study at university? Whatever stage you’re at, if you like a challenge, working in a team and solving problems, a career in finance could be for you.
Jobs in finance: why work in banking and finance?

Jobs in finance: why work in banking and finance?

Oct 13, 2022
Juno Baker
Jobs in finance: why work in banking and finance?

Why retail bankers need skills in fintech

Sep 27, 2022
Rob Thompson
Digital disruption and evolving customer expectations are transforming the way retail banks operate. So how are banks changing? And what can you do to ensure you still have the skills you need to progress in your career?
Why retail bankers need skills in fintech

Why retail bankers need skills in fintech

Sep 27, 2022
Rob Thompson
Why retail bankers need skills in fintech

Risk management in banking

Sep 08, 2022
Rob Thompson
Risk management is a fundamental – and fast evolving – part of a bank’s business. Rob Thompson, our Head of Banking Services, looks at the risks financial institutions manage and the career opportunities in this area of finance.
Risk management in banking

Risk management in banking

Sep 08, 2022
Rob Thompson
Risk management in banking

How a digital badge highlights professionalism

Aug 25, 2022
Mutahara Gofur
In an increasingly fast-paced digital world, banking and finance professionals are discovering they need something to help them stand out from the crowd – particularly in their marketing and digital communications. A digital badge can help you do just that – whether you’re promoting your business or planning the next step in your career.
How a digital badge highlights professionalism

How a digital badge highlights professionalism

Aug 25, 2022
Mutahara Gofur
How a digital badge highlights professionalism

How to recruit top digital talent

Aug 22, 2022
Paul Stallard
Recruitment is never easy. But how can banks and financial institutions attract top digital talent when they're competing with fintechs and startups?
How to recruit top digital talent

How to recruit top digital talent

Aug 22, 2022
Paul Stallard
How to recruit top digital talent