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26

Insights

How AI can support retail bank customer service

Oct 31, 2022
Paul Stallard
For the past 60 years, the deployment of artificial intelligence (AI) solutions has delivered significant benefits for banks and their customers. Paul Stallard looks at how financial services use AI and what customers can expect in the future.
How AI can support retail bank customer service

How AI can support retail bank customer service

Oct 31, 2022
Paul Stallard
How AI can support retail bank customer service

Jobs in finance: why work in banking and finance?

Oct 13, 2022
Juno Baker
Have you recently graduated or just left school? Perhaps you’re thinking about what to study at university? Whatever stage you’re at, if you like a challenge, working in a team and solving problems, a career in finance could be for you.
Jobs in finance: why work in banking and finance?

Jobs in finance: why work in banking and finance?

Oct 13, 2022
Juno Baker
Jobs in finance: why work in banking and finance?

Why retail bankers need skills in fintech

Sep 27, 2022
Rob Thompson
Digital disruption and evolving customer expectations are transforming the way retail banks operate. So how are banks changing? And what can you do to ensure you still have the skills you need to progress in your career?
Why retail bankers need skills in fintech

Why retail bankers need skills in fintech

Sep 27, 2022
Rob Thompson
Why retail bankers need skills in fintech

Risk management in banking

Sep 08, 2022
Rob Thompson
Risk management is a fundamental – and fast evolving – part of a bank’s business. Rob Thompson, our Head of Banking Services, looks at the risks financial institutions manage and the career opportunities in this area of finance.
Risk management in banking

Risk management in banking

Sep 08, 2022
Rob Thompson
Risk management in banking

How a digital badge highlights professionalism

Aug 25, 2022
Mutahara Gofur
In an increasingly fast-paced digital world, banking and finance professionals are discovering they need something to help them stand out from the crowd – particularly in their marketing and digital communications. A digital badge can help you do just that – whether you’re promoting your business or planning the next step in your career.
How a digital badge highlights professionalism

How a digital badge highlights professionalism

Aug 25, 2022
Mutahara Gofur
How a digital badge highlights professionalism

How to recruit top digital talent

Aug 22, 2022
Paul Stallard
Recruitment is never easy. But how can banks and financial institutions attract top digital talent when they're competing with fintechs and startups?
How to recruit top digital talent

How to recruit top digital talent

Aug 22, 2022
Paul Stallard
How to recruit top digital talent

How to support vulnerable customers in banking and finance

Aug 08, 2022
Paul Stallard
If your in customer services, how can you support customers who find themselves in financial distress? Interest rate rises, out of control inflation, supply chain disruption and an all-round increase in the cost of living are creating financial hardship – particularly among borrowers.
How to support vulnerable customers in banking and finance

How to support vulnerable customers in banking and finance

Aug 08, 2022
Paul Stallard
How to support vulnerable customers in banking and finance

Innovation in banking and financial services

Jul 07, 2022
Paul Stallard
Many banking and financial services (FS) product managers are hugely frustrated at not being able to get new products to market quickly enough. The main reason for this is often not having software developers available to do the coding new products require. However, says Paul Stallard, the key is to invest in training to upskill product management teams.
Innovation in banking and financial services

Innovation in banking and financial services

Jul 07, 2022
Paul Stallard
Innovation in banking and financial services

Helping people to become chartered in banking

Jun 24, 2022
Juno Baker
Reflecting on your career – and the learning you've gained from experience – is the new way to become chartered in banking. But how does it work? And how does it help you become more employable? Trevor Russell answers our questions about tutoring on our Professional Experiential Route (PER).
Helping people to become chartered in banking

Helping people to become chartered in banking

Jun 24, 2022
Juno Baker
Helping people to become chartered in banking