There is little doubt that technology is changing the way the way that the banking industry does business. nearly £3 million is transferred every week by 23 million customers who use banking apps in the UK, and the ongoing decline of branch transactions means that banks are increasingly investing in online and e-solutions to support their customer interactions.
The rising and powerful influence of the digital consumer has led to a fundamental shift in banks' business models. Nicola Scull, Head of Learning Resources and Libraries at ifs University College, explores how banks are having to quickly adapt their learning technologies to keep up.
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