How can banks encourage customers to trust AI?
Oct 26, 2023
Paul Stallard
Implementing AI applications could save banks an estimated $447bn by the end of 2023, according to research from Autonomous Next. This figure alone illustrates why the technology is so important to the industry.
That said, within the spirit of Consumer Duty, banks cannot embrace AI just because it saves them a lot of money. They must make sure AI delivers significant benefits to their customers. But not all customers are happy with this new technology.
How can banks encourage customers to trust AI?