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ifs University College recognised for complaints handling process

25 April, 2016

The ifs complaints handling procedures have once again been recognised for their effectiveness in a national study.

The research, carried out by the Complete University Guide and published by the Office of the Independent Adjudicator, found that ifs was one of only six institutions nationwide to have no unresolved complaints from its undergraduate and postgraduate student body.

Published in this week’s Times Higher, the figures are taken each year from analysing “Completion Procedure Letters”, which are issued by universities to students when their complaints procedures have been exhausted.

The other institutions to have no unresolved complaints were, like ifs University College, all specialist institutions. They include: the Conservatoire for Dance and Drama, Ravensbourne, the Royal College of Art and Trinity Laban Conservatoire of Music and Dance.

Suellen White, Vice Principal, Quality, Policy and Regulation at ifs University College, said:

“There are many advantages in choosing to study with a smaller, specialist institution, and these figures once again demonstrate ifs University College’s commitment to putting the student experience at the heart of its programmes.

“Our students often tell us that what sets us apart as an organisation is that unlike larger institutions, we are able to treat them as individuals and really concentrate on their personal and academic development. These figures not only bear this out, but also demonstrate the hard work of our degree programmes team in ensuring every student leaves us with a positive experience.”

Find out more information about ifs full-time undergraduate programmes.