Banking's digital revolution: How new technology offers hope for bank branches
09 May, 2017Richard Tomlinson
“Branch transformation” is a priority for retail banks on both sides of the Atlantic. Yet the same banks continue to shut lossmaking or scarcely profitable branches, with no end in sight to their closure programmes...These banks cite the digital revolution to justify their retreat from bricks-and-mortar banking, so it may seem strange, that digital technology may be the best hope for the long-term survival of bank branches.
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This article was first published in Financial World
, the journal of The London Institute of
Banking & Finance.