We need to undertake some essential maintenance to our systems, which is scheduled for Friday 27 October 2017, from 5:30pm until approximately 9:00pm. There are likely to be disruptions to our websites during that time. We apologise for any inconvenience this may cause.
Keep up to date with the latest insights and developments in banking and finance
As the final date for PPI complaints draws closer, and other types of complaints - investment/pensions and consumer credit in particular - are on the increase, this session will look at:- how the relationship between the financial services industry and the ombudsman has developed since it was first created- current 'hot topics' across all sectors - ranging from complaints about advice, mis-selling, unaffordable lending, and service - how the ombudsman approaches its 'fair and reasonable' remit in assessing compensation- what the future is likely to holdIf you're involved in dealing with customers/clients then this session is for you. The session is not just for complaint handlers, because complaint prevention as part of an ongoing relationship is just as important as knowing how to solve things that have gone wrong.
Speaker(s): David Millington, Lead Ombudsman, Financial Ombudsman Service
After a first career with HSBC/Midland Bank, David joined the former Banking Ombudsman scheme in 1998 - which soon became one of the founder schemes of the new statutory Financial Ombudsman Service. He's been an ombudsman for almost all that time, and as Lead Ombudsman was for several years joint head of the service's General Casework operation.More recently, David has led the Ombudsman's internal strategy on Knowledge Management, along with developing a coaching and mentoring practice for newly-appointed ombudsmen.Away from the Financial Ombudsman Service, David is an occasional consultant on alternative dispute resolution; a trustee and deputy chairman of an opera company; and a former non-executive director of The Pensions Advisory Service.
Personal Development Webinar
Membership gives you free access to many of our events, as well as a range of services and benefits to support your career.
We have different membership levels that are suitable for current students, those just starting their career, or experienced professionals.
Find out more
From interviews with leading business and financial leaders to information about the latest FinTech and financial news, our podcasts can help you get ahead in the financial and business world.