Making a result enquiry:
If you believe there has been an error in the marking of your assessment, you can apply for a result enquiry.
The Assessment Result Enquiry Policy
explains the steps to take when applying and has an application form included. Your application must be received within 10 working days
after we have communicated your assessment results.
This policy does not apply to students who believe their performance during an assessment may have been affected by external factors, for example noise, illness or unforeseen circumstances. These cases are dealt with under our Special Consideration Policy.
Appealing a decision:
You have the right to appeal to us to review decisions that have been made in the course of the assessment of your programme of learning. An appeal may only be submitted in relation to a final decision.
Please read our Appeals Policy
as it explains the steps to take when applying, in particular section B 'making an appeal'. Your application must be received within 15 working days
after we have communicated the outcome of a decision.
Making a complaint:
A complaint should be made if you are dissatisfied by one of our products or services as soon as possible, but no later than 10 working days
from the date of the occurrence.
We deal with all complaints as promptly as possible and within clearly defined timescales. The stages for handling a complaint are listed in our CPQ Complaints Policy.