About the qualification

In the competitive world of business banking, your organisation needs to be consistent in its customer service excellence to provide consistently excellent customer service to succeed.

Through studying this highly relevant and practical qualification, you will gain the necessary skills to ensure that you have the vital understanding of the needs, wants and aspirations of your customers. You will become a valuable asset to both your customers and organisation.

CertBB&C will develop and enhance your understanding of the FCA’s conduct of business regime and the UK business banking environment. You’ll also gain a thorough grounding in the workings of the sector and the regulatory landscape so that you can confidently identify appropriate solutions to both customer and business needs.

When you complete this qualification, you will be able to demonstrate high standards of professionalism and ultimately, enhance your credentials for a successful career in business banking.

What your studies will cover

• Business banking environment
• Risk management and lending
• Main products and solutions for business banking customers
• How banks use financial and non-financial analysis to make lending decisions
• Warning signs and how to respond to bad debts
• Business development and managing client relationships
• Evaluating client needs and identifying solutions
• Assessing security, affordability, and suitability of solutions

View the qualification specification

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