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Certificate in Business Banking and Conduct (CertBB&C)

Professional qualifications

Certificate in Business Banking and Conduct (CertBB&C)

Gain the skills to become a trusted business adviser and help drive the success of your organisation in the lending space.

Two women in a classroom

About the qualification

In the competitive world of business banking, your organisation needs to be consistent in its customer service excellence to provide consistently excellent customer service to succeed.

Through studying this highly relevant and practical qualification, you will gain the necessary skills to ensure that you have the vital understanding of the needs, wants and aspirations of your customers. You will become a valuable asset to both your customers and organisation.

CertBB&C will develop and enhance your understanding of the FCA’s conduct of business regime and the UK business banking environment. You’ll also gain a thorough grounding in the workings of the sector and the regulatory landscape so that you can confidently identify appropriate solutions to both customer and business needs.

When you complete this qualification, you will be able to demonstrate high standards of professionalism and ultimately, enhance your credentials for a successful career in business banking.

What your studies will cover

  • Business banking environment
  • Risk management and lending
  • Main products and solutions for business banking customers
  • How banks use financial and non-financial analysis to make lending decisions
  • Warning signs and how to respond to bad debts
  • Business development and managing client relationships
  • Evaluating client needs and identifying solutions
  • Assessing security, affordability, and suitability of solutions

Benefits for you

  • Qualify within 12 months
  • Online study that fits around your life
  • Access to research tools and industry analysis through KnowledgeBank and Financial World
  • Use the ‘CertBB&C’ designation after your name once you qualify
  • Student membership for one year with additional benefits
  • Access to career support and guidance
  • Invitation to attend events and webinars from industry leaders
Registration fee £245
The price includes study materials and exam entry.
When to apply? Registrations are open all year round
Number of units Two
Average time to complete 12 months           
Study type This qualification is on-demand. Everything is online and you can study at a pace that suits you.
Study material Study texts are included in your registration fee. You'll receive:
  • a printed study textbook
  • online access to our student portal MyLIBF
  • online access to our virtual library KnowledgeBank
  • unit syllabuses
  • specimen exam papers
  • student led discussion forums
  • study tip videos
  • weekly study planner
Assessment type Two-hour multiple choice exam
Assessment provider You can book your exam at test centres nationwide or through remote invigilation
Regulation Registered with Ofqual in the Regulated Qualifications Framework (RQF)
Apprenticeships CertBB&C is available through the Level 3 Senior Financial Services Customer Services Customer Adviser and Compliance / Risk Officer apprenticeship standards.

Get up-to-date information relating to Coronavirus.


Unit 1 - Principles of Business Banking (POBB)

  • The business banking environment and main types of products and solutions available
  • The principles of risk management and lending
  • Financial and non-financial analyses and their use in bank lending decisions
  • Warning signs and actions in response to bad customer debt
  • Business development activity and the relationship management of customers
  • The complaints handling process

Unit 2 - Provide Solutions to Business Banking Customers (PSBB)

  • Using sources of information to inform decision making
  • Evaluation of customer needs and identifying appropriate solutions
  • Assessment of the level of security and the affordability and suitability of proposed solutions
  • Applying conduct of business rules to solutions

CPQ Blue Testimonial
It has enabled me to feel more confident that by putting in the long hours and hard work, the benefit is directly visible within my everyday role. I am able to apply the knowledge and it has made me ambitious to know more about the industry on a whole. CertBB&C Student


You will be assessed by a two-hour electronic multiple-choice exam, split into:

  • Unit 1 – 50 multiple-choice questions
  • Unit 2 – three case studies, each with ten linked multiple-choice questions

You can choose when to take your exam and pick from test centres nationwide or through remote invigilation.

How to book your exam

When you have successfully completed the qualification, we will post your certificate to you.



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Frequently Asked Questions

Your registration fee includes the qualification study materials, and the first sitting of your exam and/or coursework. You will also gain access to MyLIBF (our student portal). Some qualifications include a hard copy of the study text, access to student forums, tutor forum support and specimen papers.

If you need to resit your exam or coursework, you will need to register and pay for a resit.

In line with our charitable objectives, we make means-tested bursaries available to students studying our qualifications.

Bursary information

If you would like to apply for a bursary, please email our Student and Customer Services team or call them on +44 (0)12 2781 8609. Please ensure that you have details of the qualification you intend to study when contacting us. 

Recognition of Prior Learning (RPL):
Recognition of Prior Learning (RPL) encompasses a student’s previous non-certificated and certificated achievements obtained through another awarding organisation. This has previously been known as an exemption.

Please read our Recognition of Prior Learning Policy as it explains the steps to take when applying. Your application will need to include certified copies of your qualification certificate or transcript.

We aim to provide an outcome within 10 working days. If we need longer, we will let you know.

Special consideration:
The Special Consideration Policy applies to students who believe they have been disadvantaged during, or before, an assessment because of an injury, illness or other unforeseen temporary circumstance beyond their control that may have adversely affected their performance in one or more assessments.

Please read our Special Consideration Policy as it explains the steps to take when applying. Your application will need to include supporting documentation.

Given the individual nature of special consideration claims, we would recommend that you contact our Student Support team on +44 (0)1227 818609 or support@libf.ac.uk for an informal discussion before you submit your application.

For your claim to be considered, you must have initially notified us of your circumstances on or before the submission deadline for coursework or within five days of the exam date. Any applications made outside of this timescale must include an explanation as to why the delay has occurred.

We aim to provide an outcome within 5 – 10 working days. It may take longer if your application is referred to the Concessionary Board.

Reasonable adjustment:
We are committed to providing an inclusive educational experience for all students, regardless of any disabilities or learning difficulties they may have and realise that, without reasonable adjustment, students may be prevented from demonstrating their true level of ability during an assessment.

Given the individual nature of reasonable adjustments, we recommend that you contact our Student Support team on +44 (0)12 2781 8609 or support@libf.ac.uk for an informal discussion before you submit your request. This will allow us to fully understand the nature of your circumstances and advise you on the type of supporting evidence required.

The Reasonable Adjustments Policy explains the steps to take when applying and has an application form included. Your application must be received, with supporting documentation, at least six weeks prior to the date when the adjustment will need to be in place.

You have 14 calendar days from your course start date to cancel your registration and arrange a refund by calling our Student and Customer Services team. You will need to return any hard copy study texts in its original condition.

After this period all fees are non-refundable and non-transferable.

If you have booked your exam with Pearson VUE (and are within the cancellation period), you will need to contact them directly at least 24 hours prior to the exam date to cancel it. Then allow at least two hours before calling our Student and Customer Services team to cancel the qualification registration and arrange a refund.

Contact Pearson VUE on +44 (0) 370 608 1915 (Europe, Middle East, Africa region).

Electronic Pearson VUE exam:
Before your registration expiry date you can cancel your exam or change your exam date, time or venue (subject to availability). You will need to contact Pearson VUE directly, giving a minimum of 24 hours’ notice online or at least one working days’ notice by phone prior to your current exam booking. For example, if your exam is booked for a Monday, the latest you can reschedule is the previous Friday.

Pearson VUE can be reached via the details given on your Important Registration Information link on MyLIBF or our ‘Exam booking and information’ page.

Session based exams (set exam date as per study timetable) including Advanced Financial Advice (AFA):
Please telephone Student & Customer Services directly to discuss your options. You may be able to change your venue, but will need to call us at least eight weeks before your exam date to check.

For all exams, if you are unable to provide the required notice due to significant mitigating circumstances, such as sudden illness, please contact Students and Customer Services straight away as you may be eligible for Special Consideration. Supporting documentary evidence is required for a Special Consideration application.

Making a result enquiry:
If you believe there has been an error in the marking of your assessment, you can apply for a result enquiry.

The Assessment Result Enquiry Policy explains the steps to take when applying and has an application form included. Your application must be received within 10 working days after we have communicated your assessment results.

This policy does not apply to students who believe their performance during an assessment may have been affected by external factors, for example noise, illness or unforeseen circumstances. These cases are dealt with under our Special Consideration Policy.

Appealing a decision:
You have the right to appeal to us to review decisions that have been made in the course of the assessment of your programme of learning. An appeal may only be submitted in relation to a final decision.

Please read our Appeals Policy as it explains the steps to take when applying, in particular section B 'making an appeal'. Your application must be received within 15 working days after we have communicated the outcome of a decision.

Making a complaint:
A complaint should be made if you are dissatisfied by one of our products or services as soon as possible, but no later than 10 working days from the date of the occurrence.

We deal with all complaints as promptly as possible and within clearly defined timescales. The stages for handling a complaint are listed in our CPQ Complaints Policy.

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