About the qualification
Banking is changing at a rapid pace. Digital disruption and evolving customer expectations are transforming the way retail banks operate.
Staff are expected to understand these digital transformations, how they impact customer services and the risks that come with digital banking.
To help you address these new challenges, we’ve created the Certificate in Retail and Digital Banking (CertRDB). It will expand your knowledge of regulatory requirements, products and services, as well as the many delivery channels available to customers.
You’ll understand how customer data is captured, analysed and used by banks to provide a more intelligent and effective service for customers.
The CertRDB course is interactive meaning you can access it on any device, from anywhere in the world – giving you the flexibility to study when and where it suits you.
You will build skills in:
- assessment and problem-solving
- understanding digital transformation in financial services
- analysing and using data and information.
Your new skills will equip you to work in a digital environment. You’ll have the confidence to work more independently and know how to use resources more effectively. And you’ll be better able to support your bank through these challenging times.