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Diploma in Business and Commercial Banking & Conduct (DipBB&C)

Professional qualifications

Diploma in Business and Commercial Banking & Conduct (DipBB&C)

Do you want to take on more responsibility in your role? DipBB&C will help you to drive your success and that of your organisation through business lending, credit analysis and risk.

Two women in a classroom

About the qualification

This diploma takes a technical approach to learning, and will expose you to the different evaluation tools that identify borrowing requirements. When you have finished, you will be able to make the very best recommendations for your customers, as an expert in your field.

DipBB&C is ideal for you if you are already working in a Relationship Management role, as it covers critical relationship building and negotiation models. You will be able to relate your learning directly to your working practices through a case study that reflects customer lending scenarios, released six weeks before your exam.

If you currently have the CertBB&C or CertBB – you only need to complete one unit and are entitled to a reduced fee. This means you’re able to go straight to studying the third and final unit and enter the exam.

While studying with us, you’ll become a Member of The London Institute of Banking & Finance (MLIBF), receiving benefits including careers support and access to professional networking events. 

What your studies will cover

  • Advanced credit and lending analysis
  • The role of the business banking Relationship Manager
  • Promoting responsible and sustainable lending
  • Key regulatory and legislative influences
How much does it cost? 
£570 – includes your study materials and exam entry
Average time to complete Six months  
Number of units One
How will I be assessed? Exam. View the assessment section for further details.

You can take your exam at a test centre or at home with remote invigilation
What study material do I get? As part of your fee, you’ll get:
  • online access to the core learning materials
  • online access to our student portal MyLIBF
  • online access to our virtual library KnowledgeBank
  • unit syllabuses
  • specimen exam papers
  • student led discussion forums
  • study tip videos
  • weekly study planner

You will be learning on our new VLE Brightspace, click on the logo to find out more.

How will I study? Everything is online, you’ll follow a structured timetable 
Regulation Registered with Ofqual in the Regulated Qualifications Framework (RQF). 

Get up-to-date information relating to Coronavirus.


If you have already completed CertBB&C or CertBB, then you only need to study and pass unit three to achieve the Diploma. 

Unit 1 – Principles of Business Banking (POBB)

  • The business banking environment and main types of products and solutions available
  • Principles of risk management and lending
  • Financial and non-financial analyses and their use in bank lending decisions
  • Warning signs and actions in response to bad customer debt
  • Business development activity and relationship management of customers
  • The complaints handling process

Unit 2 – Providing Solutions to Business Banking Customers (PSBB)

  • Using sources of information to inform decision making
  • Evaluation of customer needs and identifying appropriate solutions
  • Assessment of the level of security and the affordability and suitability of proposed solutions
  • Applying conduct of business rules to solutions

Unit 3 – Advanced Business and Commercial Banking & Conduct (ABBC)

  • Application of advanced credit and lending analysis models
  • The role of relationship managers as risk managers to promote responsible lending
  • Principles and processes of responsible and sustainable lending
  • Factors involved in lending decisions
  • Impacts of the key regulatory and legislative influences

If you haven't completed the certificate you can view the qualification here


You can register for one of the following study sessions throughout the year:

Details Date 
 Registration deadline  28 October 2022 
 Course start date
 Case study release date   
07 November 2022  
09 March 2023 
 Exam date  20 April 2023  

Details Date 
 Registration deadline   02 May 2023 
 Course start date
 Case study release date  
 Exam date
 08 May 2023
 07 September 2023  
 26 October 2023


You will be assessed by a three-hour session based typed exam comprising of two sections:

  • Section A – a pre-release company information document will be made available six weeks before the exam and you will be asked to answer up to five questions relating to this
  • Section B – you will be asked to answer up to five questions

Please note this is for unit 3 only. For unit 1 and 2 please visit the CertBB page.

You can choose when to take your exam and pick from test centres nationwide or through remote invigilation.

You will have six months from when you register, to complete each module and sit the exam. Your first exam is included in the registration fee for each module.

Exam and assessment information

Once you have passed all three units, we will post your certificate to you.


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