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Diploma in Business and Commercial Banking & Conduct (DipBB&C®)

The next step of progression for professionals who have completed our leading CertBB&C® qualification. DipBB&C will enable you to develop an enhanced set of skills in business lending, credit analysis and risk management.

About the qualification

This benchmark qualification in the business lending sector has been developed for staff in Relationship Management roles within business and commercial banking. DipBB&C provides a deeper appreciation of the evaluation tools used for identifying borrowing requirements and the process of recommending sources of appropriate finance options to customers.  In addition, your studies will cover the key skills and practices of being a successful relationship or lending manager, covering key relationship building and negotiation models.

A pre-released Case Study is provided 6 weeks prior to the exam, which reflects a typical customer lending scenario to enable professionals to relate this to their own working practices.

The Diploma in Business and Commercial Banking & Conduct is a Level 4 qualification registered with Ofqual in the Regulated Qualifications Framework (RQF). 

Key information

  • CertBB&C completers are entitled to a reduced fee and only need to complete one further unit
  • Registration for Unit 1 & 2 is open year-round, and Unit 3 has specific start dates – see ‘Studying’ section
  • Comprehensive study materials are provided
  • Combination of multiple-choice exam and coursework assessment
  • Upon completion, you are able to use the 'DipBB&C' designation after your name
CPQ Blue Testimonial

DipBB&C provides you with the ability to ask your customers more challenging questions about their business and the market they are trading in, in order to encourage them to think on a broader scale and acknowledge changes and their implications.

David Buckee - Business Specialist


DipBB&C consists of three mandatory units, with the two first units taken from CertBB&C. If you have already completed the Certificate, you are entitled to a reduced fee and only need to study and pass the final unit to achieve the Diploma.

Unit 1 - Principles of Business Banking (POBB)


  • The business banking environment and main types of products and solutions available
  • Principles of risk management and lending
  • Financial and non-financial analyses and their use in bank lending decisions
  • Warning signs and actions in response to bad customer debt
  • Business development activity and relationship management of customers
  • The complaints handling process

Unit 2 - Providing Solutions to Business Banking Customers (PSBB)


  • Using sources of information to inform decision making
  • Evaluation of customer needs and identifying appropriate solutions
  • Assessment of the level of security and the affordability and suitability of proposed solutions
  • Applying conduct of business rules to solutions

Unit 3 - Advanced Business and Commercial Banking & Conduct (ABBC)


  • Application of advanced credit and lending analysis models
  • The role of relationship managers as risk managers to promote responsible lending
  • Principles and processes of responsible and sustainable lending
  • Factors involved in lending decisions Impacts of the key regulatory and legislative influences


Study Timetable

You have twelve months to complete the first two units and it is not a pre-requisite to have completed these before commencing study of Unit 3. When selecting your preferred study session using the timetable above, please be aware that fees are payable if you wish to change your exam date for Unit 3 – ABBC after registration.

Online access to study texts is available immediately after registration has been completed and hard copies will also be provided. The study text contains review questions and activities to support your learning. A specimen paper for Unit 1 and 2 and an exemplar paper for Unit 3 are also provided to test your learning.

370 study hours are recommended.


Unit 1 - POBB and Unit 2 - PSBB

Assessment for the first two units is through a single 2-hour objective exam, split into two sections:
    Unit 1   
    50 multiple-choice questions.
    Unit 2   
    3 case studies each with 10 linked multiple-choice questions.
The exam can be taken at over 150 Pearson VUE centres nationwide with the result provided on the day.

View information on examination booking and venues

Unit 3 - ABBC

3-hour written exam comprising of two components:
  • Section A= a pre-release company information document will be made available six weeks before the exam. The assessment will consist of up to five questions relating to the pre-released information and will be worth 70 marks in total.
  • Section B= up to five questions and will be worth 30 marks in total.

View information on ABBC venues


Looking for further information


For registration and other enquiries please contact Student and Customer Services on +44 (0)12 2781 8609.