About the qualification

DipRBCB will give you a deeper insight into the customer life cycle and the drivers that affect it.

You’ll also learn the rules, practices, and guidelines in retail banking to give yourself an in-depth knowledge on coaching and leadership skills – preparing you for your next role as a line manager.

Even if you have reached a management position already, DipRBCB will help solidify these core skills to give you more confidence.

If you have already studied CertRBCB or CertRDB with us, you’ll only need to do one more unit to qualify and you will be entitled to a reduced fee when you register.

What your studies will cover

• Understanding the needs, wants and goals of your retail banking customers
• How regulation and legislation affect products and services
• The importance of customer services and relationship management
• The different product and services features
• Providing high standards of customer service
• How to assess a customer’s goals and identify solutions for them

View the qualification specification

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