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Diploma in Retail Banking Conduct of Business (DipRBCB)

Professional qualifications

Diploma in Retail Banking Conduct of Business (DipRBCB®)

DipRBCB is designed for ambitious professionals who manage, or who aspire to progress into a management role.

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About the qualification

The Diploma in Retail Banking Conduct of Business further develops on the learning in CertRBCB®  and provides the key management and leadership skills required for professionals who have line management responsibilities in Retail Banking or who aspire to progress into a management role. Your studies will cover the rules, practices and guidelines in retail banking and its related products, as well as the different types of risks and how these can be managed.

The Diploma in Retail Banking Conduct of Business is a Level 4 qualification registered with Ofqual in the Regulated Qualifications Framework (RQF).

Key information

  • CertRBCB completers are entitled to a reduced fee and only need to complete one further unit
  • Registration is open year-round
  • Comprehensive study materials are provided
  • Multiple-choice exam assessment
  • Upon completion, you are able to use the 'DipRBCB' designation after your name

Units

The Diploma in Retail Banking Conduct of Business consists of three mandatory units, with CertRBCB forming the first two units. If you have already completed the Certificate, you are entitled to a reduced fee and only need to study and pass the final unit to achieve the Diploma.

Unit 1 - Principles of Retail Banking (PORB)

A/506/6856


  • The financial services environment and the operation and features of key retail financial products and services
  • Different retail banking customer needs and aspirations
  • Delivering effective customer service and its impact on customer retention
  • Regulatory objectives and processes

Unit 2 - Retail Banking Customer Solutions (RBCS)

F/506/6857


  • Principles and rules of key legal concepts relating to retail banking and the impact for customers
  • The conduct of business rules on retail banking customers and providers
  • The impact of customer service quality for retail banking customers and providers

Unit 3 - Advanced Retail Banking Conduct of Business (ARCB)

T/507/3076


  • The importance of rules, practices and guidelines for retail banking and its related products
  • Customer relationship management and the impact of customer attrition
  • Different types of risks and how to manage these successfully
  • Performance management techniques
  • Leadership and management skills

CPQ Blue Testimonial

I think the course is excellent and very applicable to my role in a retail branch. The materials definitely are spot on with current issues and made me think about the future and how I can personally help shape it through change and management.

Joe Chesterman

Studying

Study texts are included in your registration fee. Online study texts will be made available immediately after payment and we aim to send a hard copy of your study texts by post within five working days of receiving your registration fees. 

At the end of each topic, the study text contains review questions and activities to support your learning. 

A specimen paper for Unit 1 and 2 and an exemplar paper for Unit 3 are also provided to test your learning.

This qualification can be completed in six months.

Assessment

DipRBCB has three units. For Units 1 and 2 you will be assessed by a two-hour Pearson VUE electronic multiple-choice exam.

  • Unit 1, Principles of Retail Banking (PORB) – 50 multiple-choice questions
  • Unit 2, Retail Banking Customer Solutions (RBCS) – three case studies each with ten linked multiple-choice questions

For Unit 3, Advanced Retail Banking Conduct of Business (ARCB) you will be assessed by a two-hour Pearson VUE electronic multiple-choice exam, split into two sections:

  • Section A – 50 multiple choice questions
  • Section B – four case studies – with an associated multiple-choice question


The exams can be taken at a time and location of your choice at over 150 Pearson VUE test centres nationwide with same day results.

You will have 12 months to complete and sit the exam. Your first exam is included in the registration fee for each module. If you wish to retake an exam you will need to pay a resit fee.

Find out how to book your Pearson VUE exam

Certificate
Once all three units are successfully completed, we will post your qualification certificate to you.  

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Frequently Asked Questions

Your registration fee includes the qualification study materials, and the first sitting of your exam and/or coursework. You will also gain access to MyLIBF (our student portal). Some qualifications include a hard copy of the study text, access to student forums, tutor forum support and specimen papers.

If you need to resit your exam or coursework, you will need to register and pay for a resit.

In line with our charitable objectives, we make means-tested bursaries available to students studying our qualifications.

Bursary information

If you would like to apply for a bursary, please email our Student and Customer Services team or call them on +44 (0)12 2781 8609. Please ensure that you have details of the qualification you intend to study when contacting us. 

Recognition of Prior Learning (RPL):
Recognition of Prior Learning (RPL) encompasses a student’s previous non-certificated and certificated achievements obtained through another awarding organisation. This has previously been known as an exemption.

Please read our Recognition of Prior Learning Policy as it explains the steps to take when applying. Your application will need to include certified copies of your qualification certificate or transcript.

We aim to provide an outcome within 10 working days. If we need longer, we will let you know.

Special consideration:
The Special Consideration Policy applies to students who believe they have been disadvantaged during, or before, an assessment because of an injury, illness or other unforeseen temporary circumstance beyond their control that may have adversely affected their performance in one or more assessments.

Please read our Special Consideration Policy as it explains the steps to take when applying. Your application will need to include supporting documentation.

Given the individual nature of special consideration claims, we would recommend that you contact our Student Support team on +44 (0)1227 818609 or support@libf.ac.uk for an informal discussion before you submit your application.

For your claim to be considered, you must have initially notified us of your circumstances on or before the submission deadline for coursework or within five days of the exam date. Any applications made outside of this timescale must include an explanation as to why the delay has occurred.

We aim to provide an outcome within 5 – 10 working days. It may take longer if your application is referred to the Concessionary Board.

Reasonable adjustment:
We are committed to providing an inclusive educational experience for all students, regardless of any disabilities or learning difficulties they may have and realise that, without reasonable adjustment, students may be prevented from demonstrating their true level of ability during an assessment.

Given the individual nature of reasonable adjustments, we recommend that you contact our Student Support team on +44 (0)12 2781 8609 or support@libf.ac.uk for an informal discussion before you submit your request. This will allow us to fully understand the nature of your circumstances and advise you on the type of supporting evidence required.

The Reasonable Adjustments Policy explains the steps to take when applying and has an application form included. Your application must be received, with supporting documentation, at least six weeks prior to the date when the adjustment will need to be in place.

You have 14 calendar days from your course start date to cancel your registration and arrange a refund by calling our Student and Customer Services team. You will need to return any hard copy study texts in its original condition.

After this period all fees are non-refundable and non-transferable.

If you have booked your exam with Pearson VUE (and are within the cancellation period), you will need to contact them directly at least 24 hours prior to the exam date to cancel it. Then allow at least two hours before calling our Student and Customer Services team to cancel the qualification registration and arrange a refund.

Contact Pearson VUE on +44 (0) 370 608 1915 (Europe, Middle East, Africa region).

Electronic Pearson VUE exam:
Before your registration expiry date you can cancel your exam or change your exam date, time or venue (subject to availability). You will need to contact Pearson VUE directly, giving a minimum of 24 hours’ notice online or at least one working days’ notice by phone prior to your current exam booking. For example, if your exam is booked for a Monday, the latest you can reschedule is the previous Friday.

Pearson VUE can be reached via the details given on your Important Registration Information link on MyLIBF or our ‘Exam booking and information’ page.

Session based exams (set exam date as per study timetable) including Advanced Financial Advice (AFA):
Please telephone Student & Customer Services directly to discuss your options. You may be able to change your venue, but will need to call us at least eight weeks before your exam date to check.

For all exams, if you are unable to provide the required notice due to significant mitigating circumstances, such as sudden illness, please contact Students and Customer Services straight away as you may be eligible for Special Consideration. Supporting documentary evidence is required for a Special Consideration application.

Making a result enquiry:
If you believe there has been an error in the marking of your assessment, you can apply for a result enquiry.

The Assessment Result Enquiry Policy explains the steps to take when applying and has an application form included. Your application must be received within 10 working days after we have communicated your assessment results.

This policy does not apply to students who believe their performance during an assessment may have been affected by external factors, for example noise, illness or unforeseen circumstances. These cases are dealt with under our Special Consideration Policy.

Appealing a decision:
You have the right to appeal to us to review decisions that have been made in the course of the assessment of your programme of learning. An appeal may only be submitted in relation to a final decision.

Please read our Appeals Policy as it explains the steps to take when applying, in particular section B 'making an appeal'. Your application must be received within 15 working days after we have communicated the outcome of a decision.

Making a complaint:
A complaint should be made if you are dissatisfied by one of our products or services as soon as possible, but no later than 10 working days from the date of the occurrence.

We deal with all complaints as promptly as possible and within clearly defined timescales. The stages for handling a complaint are listed in our CPQ Complaints Policy.

Contact

For registration and other enquiries please contact Student and Customer Services on +44 (0)12 2781 8609.

FAQs
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