About the qualification
Due to digital, the world we live in never stops changing.
While banking benefits from these consistent digital advancements, it also experiences the risks and challenges. To provide the best possible service to your customers, you need to keep up with these conditions and develop a skillset that will enable you to implement intelligent strategies.
SMIB shares the strategy influencers that drive change and innovation in the banking and finance industry. As a manager, it will provide you with the skills you need to devise and implement strategies and achieve organisational goals.
You will study the concept of strategy, how to analyse the factors that drive change and learn how to understand the risks and threats associated with strategic choices.
This will give you a new context to consider digital transformation – and the challenges and opportunities it presents to banking. We will teach you how to use customer journey and service design processes for the digital age.