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Certificate in Consumer Debt Collection (CertDC)

Professional qualifications

Certificate in Consumer Debt Collection (CertDC)

This qualification is no longer available to new registrants.


This qualification is no longer available to new registrants.


About the qualification

The Certificate in Consumer Debt Collection is the benchmark qualification in the debt collection sector covering the new FCA standards. Developed in partnership with leading industry practitioners, the qualification teaches the key legislative standards for effective management of compliance and the essential skills for working in consumer debt CEA 2017 WINNERcollection.

Your studies will cover the concept and scope of the FCA regulations and the techniques and methods to employ in your role. It is the only distance-learning qualification in the industry for debt collection staff and meets the apprenticeship trailblazer standard.

The Certificate in Consumer Debt Collection is a Level 3 qualification registered with Ofqual in the Regulated Qualifications Framework (RQF).

Key information

  • Registration is open year-round
  • Comprehensive study materials are provided
  • Multiple-choice exam
  • On-demand exams in over 150 nationwide locations with same day results
  • Upon completion, you are able to use the ‘CertDC' designation after your name
You will be learning on our new VLE Brightspace, click on the logo to find out more.



CertDC consists of three units.

Unit 1 - The Debt Collection Environment (DCE)


Debt collection in the UK, key concepts and types of debt and the inter-relationships between those involved in debt collections.

Unit 2 - The UK Regulatory Environment and Debt Collection (UKD)


The legislative and regulatory framework which governs the area of debt collection.

Unit 3 - The Debt Collection Process (DCP)


The features of different types of collection products available, and how they relate to customer specific scenarios and different types of debt.

CPQ Blue Testimonial
The content of the course was relevant to debt collection and although I work at the very end of that process, I found the course informative. It filled in a lot of back knowledge for me as I have previously worked in mainly commercial lending. I would recommend the course to anyone working within the debt collection arena or in any personal finance role. Tracey Dibba Property Sales Team (BAC)


Study texts are included in your registration fee. Online study texts will be made available immediately after payment and we aim to send a hard copy of your study texts by post within five working days of receiving your registration fees. 

At the end of each topic, the study text contains review questions and activities to support your learning. 

The following online materials are also included in your registration fee and are available immediately after registration:

  • unit syllabuses
  • student handbook
  • specimen papers

This qualification is typically completed in eight months.


CertDC is assessed by a 150-minute Pearson VUE electronic exam, split into three sections:

  • Unit 1, The Debt Collection Environment (DCE) – 30 multiple-choice questions
  • Unit 2, The UK Regulatory Environment and Debt Collection (UKD) –40 multiple-choice questions
  • Unit 3, The Debt Collection Process (DCP) – 10 multiple-choice questions and four case studies, each with five linked multiple-choice questions.

The exams can be taken at any time at a Pearson VUE test centre with same day results.

You will have 12 months to complete and sit the exam. Your first exam is included in the registration fee for each module. If you wish to retake an exam you will need to pay a resit fee.

Find out how to book your Pearson VUE exam

We will post your qualification certificate to you once the units are successfully completed.


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