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Specialist qualifications

Certificate in Credit Union Professional Conduct (CeCUPC)

The new industry standard qualification for credit union practitioners, which demonstrates professionalism and capability, and creates opportunities for career progression.

About the qualification

Designed as a comprehensive introduction to UK financial services for credit unions, CeCUPC develops specialist knowledge and skills and focuses on the purpose and structure of the industry. It enables credit union practitioners to demonstrate their professionalism and provide a better service to their customers.

Developed in collaboration with the Association of British Credit Unions Limited (ABCUL), the qualification aims to:

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  • Support improved operation of your organisation through the development of your personal skills and knowledge
  • Boost your confidence through attaining a professional qualification
  • Enhance the professional standards of your credit union

The Certificate in Credit Union Professional Conduct is a Level 3 qualification registered with Ofqual in the Regulated Qualifications Framework (RQF).

Key facts

  • Registration is open year-round
  • Comprehensive study materials are provided
  • Multiple-choice exam assessment
  • On-demand exams in over 150 nationwide locations with same day results
  • Upon completion, you are able to use the ‘CeCUPC' designation after your name    
CPQ Blue Testimonial
We’re proud to offer a qualification which gives credit union personnel the opportunity to develop and demonstrate their knowledge and skills. It provides those working and volunteering in our sector the opportunities for personal and career development as financial services professionals. Mark Lyonette - Chief Executive, ABCUL


CeCUPC consists of three units.

Unit 1 - Credit Unions and the Financial Services Environment (CFSE)

The structure of the financial services industry and the role of credit unions within it.

Unit 2 - The Financial Services Marketplace (TFSM)

The financial services marketplace focussing on the products relevant to credit unions and their customers.

Unit 3 - Financial Services Regulation (FSR)

Regulatory requirements of the financial services industry including aspects specific to credit unions. Also the main rules for dealing with complaints and compensation.


You will have online access to study texts immediately after registration has been completed and hard copies will also be provided.

The study text contains review questions and activities to support your learning. A specimen paper is also provided and available online on your student account.

Total Qualification Time = 153 hours.


CeCUPC is assessed through a single objective exam split into 3 sections. Each section comprises a 45 minute exam with 30 multiple-choice questions.

The exam can be taken at over 150 Pearson VUE centres nationwide with the result provided on the day.

View information on examination booking and venues


Looking for further information


For registration and other enquiries please contact Student and Customer Services on +44 (0)12 2781 8609.