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Certificate in Mortgage Advice and Practice (CeMAP®)

Professional Qualifications

Certificate in Mortgage Advice and Practice (CeMAP®)

CeMAP is recognised industry wide as the benchmark qualification for mortgage advisers.

Man listening to a lecture

About the qualification

CeMAP is recognised by employers and clients as a mark of excellence and professionalism. It meets the FCA examination standards for providing advice on mortgage products and is an approved qualification in the mortgage advice apprenticeship standards.

CeMAP consists of three modules which give you an extensive knowledge of the UK financial regulation mortgages policy and practice and how to apply this as effective mortgage advice to the consumer. The unitised structure creates a clear learning path and means you have the opportunity to register and pay for one module at a time.

CeMAP is a Level 3 qualification registered with Ofqual in the Regulated Qualifications Framework (RQF).

Key information

  • Registration is open year-round
  • Comprehensive study materials are provided with additional support materials available to purchase
  • Multiple-choice exam assessment
  • On-demand exams in over 150 nationwide locations with same day results
  • Upon completion, you are able to use the 'CeMAP' designation after your name

Read Relationship Director, Michael Nicholls', blog series on his journey studying the CeMAP Diploma. 

Units

CeMAP consists of seven mandatory units contained within three modules:

  • Module 1: UK Financial Regulation (UKFR)
  • Module 2: Mortgages (MORT)
  • Module 3: Assessment of Mortgage Advice Knowledge (ASSM)

Module 1 - UK Financial Regulation (UKFR)

    Unit 1 - Introduction to Financial Services Environment and Products (L/501/8715)
    Unit 2 - UK Financial Services and Regulation  (R/501/8716)

The environment of the financial services industry, an introduction to the main financial services products and the interplay between regulation and legislation.

Module 2 - Mortgages (MORT)

    Unit 3 - Mortgage Law, Policy, Practice and Markets  (Y/501/8717)
    Unit 4 - Mortgage Applications (D/501/8718)
    Unit 5 - Mortgage Payment Methods and Products (H/501/87190)
    Unit 6 - Mortgage Arrears and Post Completion Issues (H/501/8720)

The procedures, processes and legislation relating to mortgage applications and purchasing a property. Along with the types of products and issues borrowers may face after a mortgage has been completed.

Module 3 - Assessment of Mortgage Advice Knowledge (ASSM)

    Unit 7 - Assessment of Mortgage Advice Knowledge (H/501/8719)

Consolidation of the knowledge acquired and application to case study scenarios.

CPQ Blue Testimonial
I was a Banking Consultant with a large retail bank. I studied mainly in the evenings and broke the studying down into sections. At the end of each section I would use the CRT to test my understanding of the material, the CRT was the biggest influence on my learning. I was able to pass CeMAP in just over three months in time to start my new job. Chris Carson -Mortgage & Protection Adviser, Bank of Scotland

Studying

Online access to study texts is available immediately after registration has been completed. Hard copy materials will also be provided for module 1 and 2 and available online only for module 3. The study text contains review questions and activities to support your learning.

You will also have access to the following support materials online:

  • Student-led Discussion Forum
  • Study Tips Videos
  • Weekly Study Planner
  • Syllabus Updates

Additional study support materials are available to purchase:

  • CeMAP Revision Tool (CRT) online access for 12 months - a comprehensive, online learning and exam practice tool for current and past CeMAP students to test current industry knowledge through a bank of specimen questions. Now more flexible to meet your study needs and available to purchase in modular format
  • Specimen examination papers
  • Ask the Expert (web support) access for 3 months – ask qualified trainers and subject experts questions about the content of the study materials or syllabus   

200 recommended study hours.

A number of third parties offer additional learning support to CeMAP students. Ensure you assess the suitability and quality of these services and review our list of recognised providers.

Assessment

Each module is assessed through a 2-hour objective exam:

    Module 1 - UKFR
    50 multiple-choice questions per unit
    Module 2 - MORT
    25 multiple-choice questions per unit
    Module 3 - ASSM
    6 case studies with 10 linked multiple-choice questions

The exams can be taken at over 150 Pearson VUE centres nationwide with the result provided on the day.

View information on examination booking and venues
Workshop-LIBF
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Frequently Asked Questions

The registration fee includes the study text, in both book and PDF format, the first sitting of your examination and/or coursework and online access to the MyLIBF area of the website.

In line with our charitable objectives, we make means-tested bursaries available to students studying our qualifications.

You can find out more information about the bursaries we offer here.
If you would like to apply for a bursary, please email our Student and Customer Services team or call them on +44 (0)12 2781 8609. Please ensure that you have details of the qualification you intend to study when contacting us. 

If you find that the qualification you have registered for is not appropriate to your needs, you may cancel it. A full refund will only be given providing all learning materials are returned to us, fully intact and undamaged, within 14 calendar days of receipt. However, if you have already booked an examination, no refund will be given.

 

After 14 calendar days, all fees are non-refundable and non-transferable. If you have registered for a qualification where study materials are provided online only e.g. resit and CSDG students, a refund may only be requested within 14 days of The London Institute of Banking and Finance receiving payment.

This is dependent on the type of examination you are sitting.

Electronic examinations

These are controlled by Pearson VUE and you will need to contact them directly via using the details on the ‘important registration information’ link on the MyLIBF home page.

If you are unable to attend your examination, please contact Pearson VUE as soon as possible to cancel or reschedule your examination, allowing a minimum of one full clear business days notice prior to your examination. For example, the deadline to cancel or reschedule an electronic examination due to take place on a Tuesday would be the Friday before. 
 
AFA examinations

All electronic Advanced Financial Advice (AFA) examination and all paper based examinations are taken on a set date (as per the qualification timetable) and it is not possible to change the date and time. You may however, be able to change the venue or defer to a later sessions and should contact the Student and Customer Services team via email or by phone on +44 (0)12 2781 8609 to enquire.

If you are unable to provide the required notice due to significant mitigating circumstances such as sudden illness, please contact Students and Customer Services straight away as you may be eligible for Special Consideration. Supporting documentary evidence is required for a Special Consideration application. 

Making a result enquiry

If you believe that there has been an error in the marking of your assessment, you may apply for an assessment result enquiry. This policy does not apply to the applicant who believes that their performance during an assessment may have been adversely affected by external factors, for example, noise, illness or unforeseen circumstances. These cases are dealt with under our Special Consideration Policy.

Please read our Assessment Result Enquiry Policy fully as this sets out the key stages for applying. An application form is included within the policy and must be sent to us within 10 working days of the assessment outcome being communicated to you.

For any of the above, we recommend that you first contact the Student Support Services team by telephone on +44 (0)12 2782 9499 or email enquiries@libf.ac.uk to discuss the nature of your concern and for us to offer guidance regarding the process.

Appealing a decision

Students also have the right to appeal to a decision that has been made in the course of the assessment of their programme of learning. An appeal may only be submitted in relation to final decisions.

An appeal application must be submitted to us within 15 working days of the date of our letter advising the outcome of a decision. If the appeal application form is received after the deadline, we reserve the right to refuse the application. Please read our Appeals Policy, in particular Section B - 'making an appeal'.

Making a complaint

A complaint should be made as soon as possible, but no later than ten working days from the date of the incident occurring. 

We deal with all complaints as promptly as possible and within clearly defined timescales. Where it is not possible to meet these service standards, students will be informed of the progress of their complaint. The stages for handling a complaint are as set out within our CPQ Complaints Policy.
 

... Recognition of Prior Learning (RPL)?

You can apply by completing the RPL application form and sending the form and certified copies of your qualification certificate or transcript to the email or postal address on the form.

We aim to consider and respond with an outcome to your application within 10 working days. In the event that an enquiry proves complex, we may need longer than initially anticipated to investigate it. In such cases, we will make sure that you are kept informed of progress.

You can find the RPL policy here.

special consideration?

You can find our CPQ Special Consideration Policy here. You will need to complete an application form and submit this with your documentary supporting evidence. Given the individual nature of special consideration claims, we would recommend that you also contact the Student Support Services team by telephone on +44 (0)12 2782 9499 or email enquiries@libf.ac.uk for an informal discussion before you submit your application.

For your claim to be considered, you must have initially notified us of your circumstances on or before the submission deadline for coursework or within five days of the examination date. Any applications made outside of this timescale must include an explanation as to why the delay has occurred.

We aim to consider and respond with an outcome within 5 – 10 working days of receipt of your application. This timescale may be longer In the event of your application being referred to the Concessionary Board.

… reasonable adjustment?

Given the individual nature of reasonable adjustments, we would recommend that you contact the Student Support Services team by telephone on +44 (0)12 2782 9499 or email enquiries@libf.ac.uk for an informal discussion before you submit a request. This will allow us to fully understand the nature of your request and advise you on the type of supporting evidence required.

You can find our CPQ Reasonable Adjustments Policy here. An application form is included within Section A, and must be sent to us at least six weeks prior to the date when the adjustment will need to be in place. 

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