We seek to only collect the personal data we require to respond to your request, deliver a product or service or meet a statutory reporting obligation. We have provided some typical examples below:
New customer enquiries:
When you contact us for the first time we may ask you to provide some basic personal data (e.g. name and contact information) to allow us to respond to your enquiry and send any links, forms, documents etc. A record will be created in your name under a unique ID number (an LIBF number) and your personal data stored securely.
Existing customer enquiries:
When you contact us again we may request information that will help us to establish your identity and prevent fraud. Once we have verified your identity, any further personal data you provide will be stored securely on your existing record.
Study and membership application/registration:
When you complete an application to study one of our programmes or become a member of The London Institute of Banking & Finance you will be asked to provide sufficient personal data to:
- Register you for a programme of study
- Allow distribution of study materials/correspondence
- Allow communication when required
- Confirm bank details and authorise to debit the account of the student
- Confirm your job title and employer (if applicable)
- Obtain statistics for future marketing campaigns (where did you hear about us etc.)
- Confirm that you meet any entry criteria (if applicable)
- Confirm that coursework assignments will be your own work (if applicable)
When you register online to attend an event managed by The London Institute of Banking & Finance you will be asked to provide sufficient personal data to:
- Identify you
- Register you for the event
- Communicate with you regarding the event
Special category data:
Special category data is data that is more sensitive and requires extra protection. This type of data includes: race; ethnic origin; politics; religion; trade union membership; genetics; biometrics (where used for ID purposes); health; sex life; or sexual orientation. We only collect and process special category data where necessary and will always seek your consent to process it. We currently collect ethnicity data for students studying our HE programmes to comply with statutory reporting requirements. We may process health information which you choose to share with us to make reasonable adjustments to your assessment for a short or long term disability, or to give special consideration of extenuating circumstances, for example should you be unable to take an assessment for health reasons.
If you have any concerns or questions over the personal data we collect please do contact us and we will be happy to discuss this with you.