Certificate in Retail and Digital Banking (CertRDB)
As new technologies continue to revolutionise the way people interact with money and economic climates continue to shift, banking professionals need to adapt to meet the needs of their customers.
Identifying customer vulnerability and managing customer retention has become a key priority for retail banks. As well as building strong relationships with customers over digital channels.
The recent developments in digital transformation indicate that more neo banks and fintech companies are entering the market and disrupting the sector. This directly impacts the future of retail banking. Hence to compete effectively, banks are enhancing their products and services by drawing on their large customer base.
Retail banking staff need to:
increase focus on digital transformation and innovation
have a deep knowledge of products, services and the regulation that guides them such as the FCA consumer duty
identify and understand ever-changing customer expectations.
The key priority for retail banks is to provide constant support and a good customer experience, by utilising data and identifying issues early on to prevent long-term issues.
Certificate in Retail and Digital Banking (CertRDB) addresses these new challenges and approaches the future of retail banking by expanding your knowledge of regulatory requirements, digital banking, automation, products and services.
Understanding the different types of retail banking customers and how customer data is captured and analysed, you will be able to provide a more helpful and effective service to your customers.
Your new skills will equip you to work more independently in a digital environment. Studying CertRDB will provide you with a solid foundation for a broad range of careers across the retail banking space.
While studying with us, you’ll become a Member of LIBF (MLIBF), receiving benefits including careers support and access to professional networking events.
Fees
£415
Study duration
6 months – but you have up to 12 months from registration to complete the qualification
Everything is online, so you can study at a pace that suits you
Units
Two units
Your studies will cover
The importance of KPI’s and service level agreements (SLA’s) in delivering a positive customer experience
Different types of retail banking customers and the changes in their expectations and behaviour
Managing and monitoring customer retention
Supporting vulnerable customers
The evolution of digital payment options and its impact on customers and banks
The digital disruption of neo banks and fintech companies
Digital influences in financial services regulation and legislation
Your qualification in a glance
Assessments
You can take exams at a test centre or at home with remote invigilation.
Your first exam is included in the registration fee.
You'll receive a digital certificate once you have passed.
Regulation
Registered with Ofqual in the Regulated Qualifications Framework (RQF)
Meets the Financial Conduct Authority's (FCA) examination standards
Part of the Apprenticeship Standards for Level 3 Compliance/Risk Officer and Level 3 Senior Financial Services Customer Adviser
Unit information
CertRDB consists of two units, and you must successfully complete both to earn your certificate. You will take both units of the exam in a single sitting. If you fail either unit, you will only need to retake the failed unit on your next attempt.
Are you eligible for an exemption?
If you have qualifications from us or another awarding body, we may be eligible to apply for recognition of prior learning.
What study materials do I get?
As part of your fee, you'll get:
omni-channel digital learning platform
online access to the core learning materials
learning material self-print option
access to KnowledgeBank (e-library)
unit syllabuses
study planner
end of topic ‘test your knowledge’ questions
specimen papers
a comprehensive range of interactive questions and activities.
Assessments
You will be assessed for each unit by a one-hour electronic multiple-choice exam.
Unit 1– 50 stand-alone multiple-choice questions
Unit 2 – six case studies with five multiple-choice questions linking to each case study
You can choose when to take your exam and pick from test centres nationwide or through remote invigilation.
You will have 12 months from your course start date to complete each unit and sit the exam. Your first exam is included in the registration fee.
Exam and assessment informationFees
You can register to study CertRDB throughout the year.
You can also call our Customer Services team on +44 (0) 1227 818 609 or talk to them on live chat.
Corporate bookings
If you are a company and want to register a cohort of students onto CertRDB please email corporate@libf.ac.uk for further information.
Once you have completed CertRDB, you can take the next step with:
Request further information
Questions about our professional qualifications?
If you have any questions about our professional qualifications in finance and banking, please contact our customer services team.
Our professional qualification customer services office is open:
Monday to Friday from 8.00am to 6.00pm UK time.
