A smiling woman wearing a headset and an orange shirt is happy to soon receive her Cert RBCB.

Digital banking Certificate in Retail and Digital Banking (CertRDB)

Certificate in Retail and Digital Banking (CertRDB)

As new technologies continue to revolutionise the way people interact with money and economic climates continue to shift, banking professionals need to adapt to meet the needs of their customers.

Identifying customer vulnerability and managing customer retention has become a key priority for retail banks. As well as building strong relationships with customers over digital channels.

The recent developments in digital transformation indicate that more neo banks and fintech companies are entering the market and disrupting the sector. This directly impacts the future of retail banking. Hence to compete effectively, banks are enhancing their products and services by drawing on their large customer base.

Retail banking staff need to:

  • increase focus on digital transformation and innovation

  • have a deep knowledge of products, services and the regulation that guides them such as the FCA consumer duty

  • identify and understand ever-changing customer expectations.

The key priority for retail banks is to provide constant support and a good customer experience, by utilising data and identifying issues early on to prevent long-term issues.

Certificate in Retail and Digital Banking (CertRDB) addresses these new challenges and approaches the future of retail banking by expanding your knowledge of regulatory requirements, digital banking, automation, products and services.

Understanding the different types of retail banking customers and how customer data is captured and analysed, you will be able to provide a more helpful and effective service to your customers.

Your new skills will equip you to work more independently in a digital environment. Studying CertRDB will provide you with a solid foundation for a broad range of careers across the retail banking space.

While studying with us, you’ll become a Member of LIBF (MLIBF), receiving benefits including careers support and access to professional networking events. 

Key information


  • £400

Study duration

  • 6 months – but you have up to 12 months from registration to complete the qualification

  • Everything is online, so you can study at a pace that suits you


  • Two units

Your studies will cover

  • The importance of KPI’s and service level agreements (SLA’s) in delivering a positive customer experience

  • Different types of retail banking customers and the changes in their expectations and behaviour

  • Managing and monitoring customer retention

  • Supporting vulnerable customers

  • The evolution of digital payment options and its impact on customers and banks

  • The digital disruption of neo banks and fintech companies

  • Digital influences in financial services regulation and legislation

Your qualification in a glance


You can take exams at a test centre or at home with remote invigilation.

Your first exam is included in the registration fee.

You'll receive a digital certificate once you have passed.


Registered with Ofqual in the Regulated Qualifications Framework (RQF)

Meets the Financial Conduct Authority's (FCA) examination standards

Part of the Apprenticeship Standards for Level 3 Compliance/Risk Officer and Level 3 Senior Financial Services Customer Adviser

Unit information

CertRDB has two units and you need to successfully complete both of them to achieve your certificate.

Are you eligible for an exemption?

If you have qualifications from us or another awarding body, we may be eligible to apply for recognition of prior learning.

What study materials do I get?

As part of your fee, you'll get:

  • omni-channel digital learning platform

  • online access to the core learning materials

  • learning material self-print option

  • access to KnowledgeBank (e-library)

  • unit syllabuses

  • study planner

  • end of topic ‘test your knowledge’ questions

  • specimen papers

  • a comprehensive range of interactive questions and activities. 


You will be assessed for each unit by a one-hour electronic multiple-choice exam.

  • Unit 1– 50 stand-alone multiple-choice questions

  • Unit 2 – six case studies with five multiple-choice questions linking to each case study

You can choose when to take your exam and pick from test centres nationwide or through remote invigilation.

You will have 12 months from your course start date to complete each unit and sit the exam. Your first exam is included in the registration fee. 

Exam and assessment information


You can register to study CertRDB throughout the year.

You can also call our Customer Services team on +44 (0) 1227 818 609 or talk to them on live chat.

Full qualification


Prices includes materials and exam entry.
Additional costs

Corporate bookings

If you are a company and want to register a cohort of students onto CertRDB please email corporate@libf.ac.uk for further information.


Once you have completed CertRDB, you can take the next step with:

Request further information

Contact us about our professional qualifications

If you have any questions about our professional qualifications in finance and banking, please contact our customer services team.

Our office is open Monday to Friday from 8.00am to 6.00pm GMT.