26

Insights

How can banks encourage customers to trust AI?

Oct 26, 2023
Paul Stallard
Implementing AI applications could save banks an estimated $447bn by the end of 2023, according to research from Autonomous Next. This figure alone illustrates why the technology is so important to the industry. That said, within the spirit of Consumer Duty, banks cannot embrace AI just because it saves them a lot of money. They must make sure AI delivers significant benefits to their customers. But not all customers are happy with this new technology.
How can banks encourage customers to trust AI?

How can banks encourage customers to trust AI?

Oct 26, 2023
Paul Stallard
How can banks encourage customers to trust AI?

The state of Islamic finance: challenges and prospects

Oct 24, 2023
Natalie Schoon
The growth potential that Islamic finance showed during the late 1990s and early 2000s has failed to materialise and has been adjusted downward since the financial crisis. Why is Islamic finance, which could serve at least a quarter of the world’s population, not more of a force on the global stage? Natalie Schoon outlines the challenges – and the potential avenues for future growth – that Islamic finance must explore to reach its full potential in the years ahead.
The state of Islamic finance: challenges and prospects

The state of Islamic finance: challenges and prospects

Oct 24, 2023
Natalie Schoon
The state of Islamic finance: challenges and prospects

Financial adviser or soothsayer?

Jul 19, 2023
Gerry Brown
A soothsayer is a person who is supposed to be able to foresee the future. In the eyes of their clients, financial advisers and paraplanners are assumed to have this attribute. Advisers, assisted by their paraplanners, look to the future in terms of ensuring that their clients have adequate retirement income, look to the future in terms of inheritance tax planning and look to the future in ensuring that wealth is maintained and passed down to future generations.
Financial adviser or soothsayer?

Financial adviser or soothsayer?

Jul 19, 2023
Gerry Brown
Financial adviser or soothsayer?

What are carbon markets and how do they work?

Jul 12, 2023
Joshua Downes
Carbon pricing is intended to reduce greenhouse gas emissions by placing a financial cost on the carbon content of fossil fuels or the emissions themselves. Carbon markets allow businesses and organisations to offset their emissions by buying additional ‘credits’. But how effective have these mechanisms been at reducing global greenhouse gas emissions?
What are carbon markets and how do they work?

What are carbon markets and how do they work?

Jul 12, 2023
Joshua Downes
What are carbon markets and how do they work?

Why Consumer Duty demands a change in bank culture

Jun 20, 2023
Paul Stallard
Consumer Duty effectively means that banks and financial services companies can no longer just say they act to deliver good outcomes for their retail customers. Going forward, they must prove it and to do that a lot of change is needed.
Why Consumer Duty demands a change in bank culture

Why Consumer Duty demands a change in bank culture

Jun 20, 2023
Paul Stallard
Why Consumer Duty demands a change in bank culture

How to support vulnerable customers in banking and finance

Aug 08, 2022
Paul Stallard
If your in customer services, how can you support customers who find themselves in financial distress? Interest rate rises, out of control inflation, supply chain disruption and an all-round increase in the cost of living are creating financial hardship – particularly among borrowers.
How to support vulnerable customers in banking and finance

How to support vulnerable customers in banking and finance

Aug 08, 2022
Paul Stallard
How to support vulnerable customers in banking and finance

Credit Suisse and boardroom accountability

Nov 25, 2021
Emmanuel Rondeau
Over the past decade, hardly a single bank has escaped significant risk or compliance issues. Visiting Professor, Emmanuel Rondeau looks at the significance of recent shareholder action at Credit Suisse.
Credit Suisse and boardroom accountability

Credit Suisse and boardroom accountability

Nov 25, 2021
Emmanuel Rondeau
Credit Suisse and boardroom accountability

How fintech can support sustainability

Nov 15, 2021
Juno Baker
Dr Christian Spindler is a faculty member at the Centre for Digital Banking & Finance and the founder of Sustainaccount. He explains how fintech can measure environmental, social and corporate government (ESG) data and help the world transition to a greener and more sustainable economy.
How fintech can support sustainability

How fintech can support sustainability

Nov 15, 2021
Juno Baker
How fintech can support sustainability

The future of green mortgages

Apr 19, 2021
Richard Northedge
Green mortgages reward borrowers with lower interest rates for buying energy-efficient homes. Richard Northedge looks at this new market – including lenders and the level of consumer demand for home loans. And he questions whether its future is sustainable in the long term.
The future of green mortgages

The future of green mortgages

Apr 19, 2021
Richard Northedge
The future of green mortgages