Insights

If your in customer services, how can you support customers who find themselves in financial distress? Interest rate rises, out of control inflation, supply chain disruption and an all-round increase in the cost of living are creating financial hardship – particularly among borrowers.

Over the past decade, hardly a single bank has escaped significant risk or compliance issues. Visiting Professor, Emmanuel Rondeau looks at the significance of recent shareholder action at Credit Suisse.

Dr Christian Spindler is a faculty member at the Centre for Digital Banking & Finance and the founder of Sustainaccount. He explains how fintech can measure environmental, social and corporate government (ESG) data and help the world transition to a greener and more sustainable economy.

Green mortgages reward borrowers with lower interest rates for buying energy-efficient homes. Richard Northedge looks at this new market – including lenders and the level of consumer demand for home loans. And he questions whether its future is sustainable in the long term.

Despite moves to increase equality and diversity in banking and finance and on company boards, disabled inclusion has been largely overlooked. This is a missed opportunity for financial services companies, says Jacob J Meagher.

Helene Panzarino examines how the closure of bank branches and the move to online banking is affecting rural communities and people without access to digital. She reflects on changing customer relationships and looks at a possible fintech-led solution to ensure financial inclusion.

How can banks collaborate to stop crime without compromising security? Ellison Anne Williams, the Founder and CEO of Enveil, talks about using homomorphic encryption to help banks beat money-laundering.

The economy has been hit hard by the Covid-19 pandemic and the lockdown has accelerated the move to digital. Find out how retail banks are having to swiftly change the way they operate, manage credit and deal with customers in financial distress.

About 10% of the UK’s carbon footprint is heating, but is enough being done with sustainable finance and green mortgages to help meet the 2050 climate change targets? And what are the challenges in a post-Covid world?